Client Policies
We want every visit to Maxwell’s Salon & Spa to feel welcoming, professional and stress-free. Our policies help us provide a consistent experience for our guests while respecting the time of our clients and team.
Please take a moment to review our policies before your appointment.
Cancellation & No-Show Policy
We understand that plans can change. Because appointment time is reserved specifically for you, we ask that you provide at least 48 hours’ notice if you need to cancel or reschedule.
Cancellations or Rescheduling within 48 Hours
Appointments cancelled or rescheduled with less than 48 hours’ notice will be charged 50% of the scheduled service total.
No-Shows
Guests who do not arrive for their scheduled appointment will be charged up to 100% of the scheduled service total.
Late Arrivals
Arriving late may require us to shorten or reschedule your service to avoid impacting the next guest. If we are unable to complete the scheduled service due to a late arrival, a cancellation fee may apply.
Outstanding Balances & Future Appointments
Any outstanding cancellation or no-show fees must be paid before another appointment can be booked. A deposit may also be required to reserve future appointments.
Service Satisfaction & Adjustments
We want you to feel confident in the services you receive at Maxwell’s. While we do not offer refunds on completed services, we want the opportunity to address any concerns you may have.
Service Adjustments
If you are unhappy with your service, please contact us within 7 days of your appointment. We will do our best to make it right with a one-time adjustment, provided the requested adjustment falls within the scope of the original consultation and service.
After 7-day Window
Requests made more than 7 days after the original appointment will be considered a new service and will be charged accordingly.
Change of Mind
If you decide you would like a different color, style, shape or result than what was agreed upon during your consultation, this is considered a new service and will be charged accordingly.
Nail & Lash Policies
To protect the quality of our work and the health of your natural nails and lashes, please review the following service-specific policies before booking.
Nail Services
Repairs
Complimentary nail repairs are available within 72 hours of your original service for issues related to craftsmanship. After 72 hours, repairs will be charged based on the design and complexity, with repairs starting at $10+.
Foreign Nail Work
We do not offer fills or repairs on nail enhancements applied by another salon. If you currently have product from another provider, a foreign removal may be required before your new service.
Lash Extensions
Foreign Lash Work
We do not offer fills or maintenance on lash extensions applied by another salon. If you currently have product from another provider, removal will be required before a new enhancement service can be applied.
Removal & Scheduling
Lash removal is a separate service and requires additional appointment time. If removal is needed but was not scheduled, we may need to modify or reschedule your appointment.
Retail Products
Returns & Exchanges
All retail product sales are final. If a product doesn’t work for you, it may be exchanged for another product of equal value. If you choose a higher-priced product, you may pay the difference.
Service Pricing
Starting Prices
All service prices are starting points and may vary depending on factors such as hair length, density, complexity, technique and the amount of product required.
Pricing Changes
If your service requires additional time, product or adjustments that affect the price, your service provider will discuss those changes with you before proceeding.
Thank you for Understanding
These policies help us respect the time of our clients and team while maintaining the quality of service and care we want every guest to experience at Maxwell’s.
We appreciate your understanding and look forward to seeing you at your next appointment.